Refund & Return Policy

Every product we sell carries a minimum 1-year warranty. Walk in to any branch and we handle the warranty claim for you — you do not need to ship the unit back to the brand yourself.

You may return or exchange an item if it is: (a) defective or faulty on arrival; or (b) the wrong item was delivered. Please report within 7 days of receipt, with the original receipt/invoice and the item in its original packaging and complete accessories. We will repair, replace, or refund as appropriate.

The following generally cannot be returned for change of mind: opened software or activated licences/keys; opened consumables (ink, toner); items damaged by misuse, accident, or unauthorised repair; items without proof of purchase; and special-order or clearance items. Unopened standard items may be exchanged within 7 days at our discretion after inspection; a restocking fee may apply.

Approved refunds are made to the original payment method. Online payments (FPX, card, e-wallet, DuitNow QR) made through our payment gateway are refunded to the original source; cash or bank-transfer purchases are refunded by bank transfer. Refunds are processed within 7–14 working days of approval; the time for funds to appear depends on your bank or card issuer.

Bring the item and your receipt to any E CUBE branch, message the branch on WhatsApp, or email us at info@ecube.my with your order/receipt number and a short description (and photos, if faulty).